This page provides Frequently Asked Questions and "Case Studies" of recent claims in order to demonstrate how our services have helped to resolve what might otherwise have been difficult scenarios.

We are always pleased to hear from our claimants following the resolution of their case and we are particularly keen to take on board any suggestions to improve our service.

Have you been hit from the rear when stationary at traffic lights ?

The driver of the rear vehicle is always 'at fault'.

The car behind has a duty to maintain a safe stopping distance (whether you were moving or not) and they should have noticed the traffic ahead. Drivers should always be able to stop in the distance without hitting the car in front.

Have been involved in a roundabout accident which has been settled 50/50 by your Insurer ?

Most roundabout accidents are settled this way but if there is good evidence to demonstrate that the other driver was fully to blame this should be challenged. A solid witness statement, sketch map of the incident and photgraphic evidence of the damage will all help your case.

Has your parked car been hit by a stolen car and who pays ?

You cannot be held responsible for damage to your car if it was parked. The claim will be against the insurer of the stolen vehicle, or possibly the MIB (Motor Insurers Bureau) which will act as the insurer of last resort. But that is for your insurer to sort out: just because your vehicle was damaged by a car that was stolen, will not get the insurer of the stolen car  off the hook and you should be compensated.

To find out if you have a valid claim, call us now on:

01252 373474